Strengthening Our End to End Global Logistics Service

Our International team in Sunbury is now fully certified as a customs broker, meaning we have the authority to act directly on behalf of importers and exporters throughout the customs clearance process. This is a significant step forward in our mission to deliver mutual value for our customers.

International team in Sunbury

What does this mean?

We now have the legal capability to manage the full customs process in-house including:

• Preparing and submitting export declarations, with imports due to follow in 2026
• Verifying HS classifications and commodity codes
• Calculating duties and taxes
• Submitting invoice, origin certificates and licenses
• Managing inspections, holds or additional checks
• Communicating directly with customs officers on behalf of clients
• Maintaining full compliance records

Previously, these activities relied on external brokers and now have full control.

The Benefit to Customers

Bringing this in house removes large pain points in the cross-border process.

1.Faster Clearance Times

Direct customs submissions means there will be fewer handovers, shorter waiting times and quicker issue resolution.

2. Lower Costs

Reducing the dependence on external brokers fees and minimises errors in documents or classifications which can be incredibly costly.

3. Full Visibility & Predictability

With direct access to customs systems, we can provide:

• Real time updates
• Accurate duty/tax forecasts
• Clearer documentation requirements
• Immediate responses to queries

Consistent Compliance Across Markets

Our international team have full control over the level of quality across all shipments.

For example,

A customer previously faced 24–48 hour delays due to repeated classification queries by a third-party broker. With in-house brokerage, we determine and maintain the correct HS codes, cutting clearance times to hours instead of days.

A customer launching into a new region needed multiple brokers, each with different processes.
With our new capability, we act as their single customs partner end-to-end, reducing onboarding time and lowering error rates.

What’s Next?

The next 6 – 12 months will be exciting for our international team and will unlock many new opportunities, including:

• Offering customs consultancy for clients
• Integrated shipping & customs solutions
• Faster onboarding for new international partners
• Developing and import brokerage service

Get in touch with our international team today!

01932 756 900

enquiries@tenens.com